FAQ

GENERAL INFORMATION

• What time is check-in and check-out?
  Check-in is available from 3:00 PM, while check-out is scheduled by 12:00 PM. Early check-in and late check-out can be requested subject to availability.
• What are the reception hours?
  The reception is active 24 hours a day to assist guests at any time during their stay.
• What languages are spoken at the reception?
  Our team speaks Italian and English. Additional languages may be available depending on the staff on duty.
• Where is the property located and how can it be reached?
  NEMI Hotel Milan is located in an elegant and quiet area of Milan, well connected to the city center, main business districts, and airports. Our staff will be happy to organize private transfers or suggest the best route.
• Is there on-site parking?
  Yes, the property has private parking subject to availability. Early booking is recommended.
• Does the property have an elevator?
  Yes, the hotel has an elevator to facilitate access to the floors.
• What accessibility features does the property have?
  The property has an elevator, easy access, and dedicated or adaptable rooms. For specific needs, we recommend contacting us before arrival.
• Does the property have Wi-Fi?
  Yes, high-speed Wi-Fi is available free of charge in all rooms and public areas.
• Are pets allowed?
  Pets are allowed on request. Specific conditions may apply.
• Is there a luggage storage service?
  Yes, luggage storage is available before check-in and after check-out.
• What amenities are offered in the rooms?
  The rooms offer spacious environments, premium beds, private bathroom, Wi-Fi, TV, minibar, safe, selected amenities, and air conditioning.
• Is a tourist tax applied?
  Yes, as required by the Municipality of Milan, the tourist tax is applied according to current regulations.
• Which credit cards are accepted for payment?
  We accept major international credit cards, including Visa, Mastercard, and American Express.

CHECK-IN / CHECK-OUT

• How does check-in take place at the property?
  Check-in takes place at the reception with a valid ID and booking confirmation.
• Is it possible to check in early?
  Yes, early check-in can be requested subject to availability.
• Is it possible to check out late?
  Yes, late check-out is available upon request and depending on the occupancy of the day.
• What are the reception hours?
  The reception is available 24/7.

PROPERTY & SERVICES

• Is there a shuttle service to/from the property?
  Private transfers to/from airports and stations can be arranged upon request.
• Is there an electric car charging service?
  We recommend contacting us directly to check updated availability.
• Can children stay at the property?
  Yes, families are welcome, and we have ideal solutions for stays with children.

ROOMS

• Are cribs and cots available for children?
  Yes, cribs and cots are available upon request and subject to availability.
• Do you have accessible rooms?
  Yes, we have rooms suitable or adaptable for guests with accessibility needs.

BREAKFAST

• Is breakfast included?
  It depends on the rate selected at the time of booking.
• What time is breakfast served?
  Breakfast is generally served every morning from 7:00 AM to 10:30 AM.
• Where is breakfast served?
  Breakfast is served in the dedicated room or in the inner garden during the nice season.
• What type of breakfast is served?
  An international breakfast with sweet and savory options, fresh products, and a selection of hot and cold drinks.
• Are options available for celiacs, vegetarians, and vegans?
  Yes, dedicated options are available upon request.

RESTAURANTS & BAR

• Is there a restaurant on site?
  Yes, the hotel has a restaurant with a contemporary menu in an elegant and relaxed setting.
• Are options available for celiacs, vegetarians, and vegans?
  Yes, the restaurant offers dedicated or customizable options.
• Is there a bar on site?
  Yes, there is a bar ideal for aperitifs, cocktails, and relaxing moments.

SPA, POOL & GYM

• Is there a gym on site?
  Yes, the hotel has a gym reserved for guests.
• What are the gym hours?
  The gym is generally accessible every day with extended hours.

ACTIVITIES, EXPERIENCES & EVENTS

• Does the property have a concierge service?
  Yes, our team is available for bookings, local suggestions, and personalized experiences.
• Do you organize tours and excursions nearby?
  Yes, we can suggest or organize experiences in Milan and surroundings.
• Is it possible to organize weddings or private events?
  Yes, the hotel spaces are available for private events, meetings, and special occasions.

PAYMENTS & CANCELLATIONS

• What are the cancellation terms?
  Cancellation conditions vary depending on the booked rate. We recommend checking the details at the time of booking.